Q & A

We have collated some of the most commonly asked questions from our customers.

So if you are unsure of any element of our repair service, you might find the answer below.

Q: I live fairly close to your repairs centre in Coulsdon. Can I visit and get my device repaired quicker?

A: We would love to see you. We recommend you give us a quick call before your visit just to check availability on parts, but if you can’t don’t worry. You can still come and visit. There are also slightly discounted repair rates for our walk in customers on select models, because we do not need to post the repair back to you. The discounted rates will be applied before we ask for payment.

Q: I know my device isn’t working, but I don’t know why. Can you help?

A: Of course. You can submit a quotation request by selecting the ‘Any Other Fault’ checkbox. This will allow you to record an explanation of what is or isn’t happening. Alternatively, you can give us a call on 020-3651-7540 and we will be be happy to assist.

Q: I have more than one thing to repair. Can I book in multiple repairs at the same time?

A: Please do. Once you have selected the faults, entered the IMEI or Serial Number and hit “Click to book your repair”, you will be taken to your Basket. In the blue box select the “add additional repair” link and voilà, you can continue to add repairs to your basket.

Q: I can’t see an option to repair my device on your website. Does this mean you do not offer this type of repair?

A: Not necessarily. There are constantly new models released by manufacturers and we are constantly updating our repair techniques to keep up. However, sometimes we might not have managed to update our website yet. If you can’t see the repair you need listed it’s best to contact us.

Q: I have lots of important info and photos on my device. What should I do?

A: Although we try not to erase any data contained on your device, we cannot guarantee that this will not happen during to repairs process. Sometimes it’s necessary to restore a unit to factory settings in order to successfully complete the repair. So please back up all data before sending us your repair.

Q: I cannot see how to accept or reject the quotation I received. How do I do this?

A: There is a strong chance that your email account has blocked our linked images contained in the email. This is probably because it doesn’t trust us yet. But it should be fairly straight forward to mark us as safe. This does depend on what email provider or app you are using but it shouldn’t be too hard to find. You can always accept or reject a quotation from the Quotes page under the Account section on the site.

Q: I chose to make use of your collection point service. Can I contact the collection point to ask a question or inform them of something?

A: We can’t really give out the direct contact details for our collection points, but we can do this for you. Let us know what it is you need to know or say and we will ensure this get actioned pronto. To get the quickest response please call us on 020-3651-7540.

Q: How long is your warranty?

A: We offer a 12 month repair warranty most repairs. To see this explained in further detail head over to this page and head to section 11.

Q: When do I pay for my repair?

A: Once we know your device is fighting fit and ready to be returned to you, we will ask for payment. You will receive an email from [email protected], which will contain a secure link to our payment merchant, PayPal.

No PayPal account? No bother. PayPal accepts lots of payment methods. Just look at that selection!

paypal payment methods

Q: I haven’t received any email confirmation for my order. Where is it?

A: Chances are your email inbox doesn’t like the look of us but don’t worry, we are super friendly. Check your spam folder and make sure you mark our email as ‘Not Spam’. If you add [email protected] to your contact list it will ensure we don’t end up in your spam folder again.

Q: I made a mistake when booking my repair. Can I change the details?

A: You may need to contact us to update details on a current repair order. The easiest way to do this is to reply to any automated email you have received from our website. This will be from [email protected]

Q: I booked a repair order online, but I have now changed my mind. Can my order be cancelled?

A: Providing we have not already received your repair then yes, no problem. You can choose to cancel your repair from the orders page which can be found under ‘Account’. If we have received your repair then it is still possible to cancel your order but you will need to email us. There may be a small charge to cover the cost of returning your device.

Q: I was really happy with the service provided by Gizmotec. Is there a way I can show my appreciation?

A: You sure can. And we would love it if you could. We have teamed up with Trustpilot to make sure our customers get the chance to have their say. If your order was booked through the website then you will receive an email from Trustpilot 4 days after your order has been completed. Simply follow the instructions on the email and voilà…

Q: I had my device repaired by Gizmotec but the issue has occurred again. How do I go about organising a warranty repair.

A: You simply need to book a repair again through the website. Choose the Warranty Repair option as well as any other issues that you believe are covered by the warranty. Our systems will identify that your repair is under warranty due to the IMEI and serial tracking we use. Upon receipt and confirming your device’s warranty status, we will change the repair charge to zero. But it’s still a good idea to give us a call or email us on [email protected] to give us a heads up.

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